These Terms and Conditions apply to the use of the Canopy Cleaning Services website and the services provided by Canopy Cleaning Services.
By using our website or requesting our services, you agree to these Terms and Conditions.
1. About Us
Canopy Cleaning Services provides specialist commercial cleaning, ventilation and extraction services.
Our services may include:
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Commercial kitchen extraction cleaning
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TR19 Grease cleaning
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TR19 Air ventilation cleaning
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Ventilation duct cleaning
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Canopy and filter cleaning
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AHU and heat recovery system cleaning
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Laundry extraction cleaning
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Fire damper inspection and testing
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Access door and access panel installation
The availability of individual services may depend on the property, system type and site requirements.
2. Quotations
Any quotation provided by us is based on the information available at the time of assessment.
A quotation may be subject to change if:
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Site conditions differ from those originally described
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Additional contamination or access issues are identified
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Additional work is requested
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The scope of work changes
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Unexpected site conditions require additional labour or equipment
Any significant changes to the agreed scope should be discussed with the customer before additional work is carried out, where reasonably possible.
3. Booking and Cancellation
Customers should provide accurate information when requesting or booking a service.
If you need to cancel or change an appointment, please contact us as soon as possible.
Cancellation charges may apply where applicable and will be communicated to the customer.
4. Access to the Property
The customer is responsible for providing our team with reasonable and safe access to the areas requiring inspection, cleaning or maintenance.
Where specialist access panels or other access arrangements are required, these may be discussed and quoted separately.
We may postpone or stop work if safe access cannot be provided.
5. Customer Responsibilities
Customers should:
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Provide accurate information about the property and systems
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Inform us of known hazards or restrictions
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Provide suitable access to relevant areas
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Ensure appropriate permissions are obtained where required
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Follow any recommendations provided after inspection or cleaning
The customer remains responsible for the general management and safety of their premises.
6. Cleaning and Maintenance Services
We will carry out agreed services with reasonable care and skill.
The exact results of cleaning may depend on the condition, design, accessibility and previous maintenance history of the system.
Cleaning does not necessarily correct underlying mechanical, structural or design problems.
Where we identify issues outside the agreed scope of work, we may provide recommendations for further investigation or maintenance.
7. Reports and Documentation
Where included within the agreed service, we may provide documentation such as:
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Before and after photographs
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Cleaning reports
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Inspection reports
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Maintenance recommendations
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Post-clean verification
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Relevant service documentation
Customers should retain these records as part of their own maintenance and compliance records.
8. Fire Safety and Compliance
Our services may support a customer's wider maintenance and fire-safety procedures.
However, the customer remains responsible for ensuring that their premises meet all applicable legal, regulatory, insurance and safety requirements.
Our cleaning, inspection or maintenance service should not be considered a substitute for a complete fire-risk assessment or other specialist compliance advice unless specifically agreed in writing.
9. Payment
Payment terms will be stated on the relevant quotation, invoice or service agreement.
Customers are responsible for making payment within the agreed payment period.
Where payment is not received within the agreed period, we reserve the right to suspend further services until outstanding amounts are settled.
10. Damage and Liability
We will take reasonable care when carrying out our services.
Customers should inform us before work begins of any fragile equipment, restricted areas, known defects or other conditions that may affect the work.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, we will not be responsible for problems caused by pre-existing defects, incorrect information supplied by the customer, inaccessible areas or conditions outside our reasonable control.
11. Website Content
We aim to keep the information on our website accurate and up to date.
However, website content is provided for general information and may change without notice.
We do not guarantee that every piece of information will always be complete, current or suitable for a particular purpose.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, images, branding and other materials, belongs to or is used by Canopy Cleaning Services with appropriate permission.
You may not reproduce, copy, modify or distribute website content for commercial purposes without our prior written permission.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites are operated independently from Canopy Cleaning Services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
14. Privacy
We may collect and process personal information when you contact us, request a quotation or use our website.
Personal information will be handled in accordance with our applicable privacy policy and data-protection obligations.
15. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any updated version will be published on this page with the relevant update date.
We recommend checking this page periodically for changes.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, unless otherwise required by applicable law.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to applicable legal requirements.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us.
Canopy Cleaning Services
Email: info@canopycleaningservices.com
Phone: 0208 129 2111
Address:
International House
101 Kings Cross Road
London
WC1X 9LP
Last Updated: 20-08-26